Policies

Kyacustomz is committed to providing a smooth and elevated shopping experience from check out to delivery. Please review our policy’s below before purchasing.

SHIPPING POLICY

All orders are processed within 1-4 business days (excluding weekends and holidays).

Once your order is shipped, please allow 5-8 business days for delivery depending on your location. You will receive a confirmation email with tracking information once your order has been shipped.

Please note:

•   Delivery times are estimates and may be affected by carrier delays, weather, or high order volume.
•   kyacustomz is not responsible for delays once the package has been handed over to the shipping carrier.

LOST STOLEN OR DELAYED PACKAGES

Once your order has been shipped, it is in the hands of the carrier.

Kyacustomz is not responsible for lost, stolen, or delayed packages. If your tracking shows delivered but you did not receive your package, please contact the shipping carrier directly to file a claim.

We recommend ensuring your shipping address is correct at checkout as well as your email, we are unable to make changes once your order has been processed.

REFUND & EXCHANGE POLICY

Due to the nature of our products, ALL SALES ARE FINAL.

We do not offer refunds, returns, or exchanges. Please double-check your order before completing your purchase.