FAQ

when will my order ship?

All orders are processed within 1-4 business days (excluding weekends & holidays).

Once shipped, please allow 5-8 business days for delivery.

how can I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow up to 24-48 hours for tracking updates.

Will my jewelry tarnish?

Our jewelry is designed for style and durability, but proper care is important.

To keep your jewelry looking its best, we recommend avoiding water, perfumes, lotions, and harsh chemicals whenever possible. With proper care, your favorite pieces can stay beautiful for years to come.

What material is your jewelry? 

At Kyacustomz, we carefully curate each piece using quality materials such as gold-filled, gold-plated, and stainless steel. The material for each item is listed in its product description so you can shop with confidence.